TERMS & CONDITIONS

Effective Date: June 2026

Welcome to UGO Courier, a service of UGO Logistics LLC (“UGO Logistics,” “UGO Courier,” “we,” “our,” or “us”). By accessing or using our website, requesting services, or communicating with us, you agree to the following Terms & Conditions.

USE OF WEBSITE

The information provided on this website is for general informational purposes only. We reserve the right to modify, update, or discontinue any portion of the website or services at any time without notice.

SERVICE REQUESTS

Submission of a quote request, contact form, email, phone call, or service inquiry does not guarantee acceptance of a delivery, pickup, or transportation request. All services are subject to availability, scheduling, and operational considerations.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate pickup and delivery information
• Ensuring items are properly packaged for transport
• Providing accurate contact information
• Complying with all applicable laws and regulations regarding transported items

UGO Courier reserves the right to refuse service for any prohibited, unsafe, illegal, or improperly packaged items.

DELIVERY TIMES

Any pickup, delivery, or service time estimates provided are estimates only and are not guaranteed unless specifically agreed to in writing. Traffic conditions, weather, road closures, customer availability, and other circumstances may affect service timing.

LIMITATION OF LIABILITY

UGO Logistics LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website or our services.

To the fullest extent permitted by law, our total liability shall be limited to the amount paid for the specific service giving rise to the claim.

THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the content, security, availability, or privacy practices of any third-party website.

INTELLECTUAL PROPERTY

All website content, including text, logos, graphics, images, and branding, is the property of UGO Logistics LLC unless otherwise noted and may not be copied, reproduced, or distributed without permission.

PRIVACY

Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy for information regarding how we collect, use, and protect your information.

CHANGES TO THESE TERMS

We reserve the right to update these Terms & Conditions at any time. Changes will become effective when posted on this page with an updated effective date.

CONTACT INFORMATION

UGO Logistics LLC d/b/a UGO Courier

Serving Richmond and Central Virginia

Phone: (804) 583-1307

Toll-Free: (877) UGO-SHIP

Email: [email protected]