Effective Date: June 2026

UGO Logistics LLC d/b/a UGO Courier (“UGO Logistics,” “UGO Courier,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, phone, email, and SMS communications.

INFORMATION WE COLLECT

We may collect the following information when you contact us, request services, submit a form, or communicate with us:

• Name
• Email address
• Telephone number
• Pickup, delivery, property, or service location address
• Details regarding requested services
• Information voluntarily provided through forms, email, phone calls, or text messages

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to inquiries and service requests
• Schedule pickups, deliveries, appointments, and consultations
• Coordinate courier, logistics, delivery, inspection, and support services
• Provide customer service and support
• Communicate service updates and status notifications
• Process quote requests and follow-up communications
• Send informational SMS messages when consent has been provided
• Maintain business records and improve our services

SMS COMMUNICATIONS

If you choose to receive SMS messages from UGO Logistics LLC d/b/a UGO Courier, message frequency may vary depending on your service requests and interactions with our business.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us at:

Email: [email protected]
Phone: (804) 583-1307

SMS PRIVACY NOTICE

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing is limited to services necessary to operate our business and provide our services, and not for external marketing use.

We use phone numbers collected through our website and other customer interactions to provide customer support, service inquiries, pickup scheduling notifications, delivery updates, and other service-related communications.

We do not sell, share, rent, or transfer consumer personal data, including SMS consent and phone numbers, to any external organizations under any circumstances, except as required by law.

We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of user data.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at [email protected] or (804) 583-1307.

DATA SHARING

Customer data is not shared with third parties or affiliates for promotional or marketing purposes.

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes are never shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

Any information sharing described elsewhere in this policy excludes SMS opt-in and consent information.

We may share limited personal information with trusted service providers that assist us in operating our business, such as website hosting providers, communication platforms, payment processors, technology vendors, and other operational service providers. These service providers are authorized to use personal information only as necessary to provide services on our behalf and are not permitted to use such information for their own marketing or promotional purposes.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet or electronic storage system is completely secure.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

CONTACT US

UGO Logistics LLC d/b/a UGO Courier

Serving Richmond, Virginia and Surrounding Areas

Phone: (804) 583-1307
Toll-Free: (877) UGO-SHIP
Email: [email protected]